Frequently Asked Questions
Why do I keep finding trading companies instead of manufacturers on Alibaba?
The biggest reason is because factories are made up of blue collar workers who are skilled in a specific trade, they usually have not studied foreign languages. Because of that, trading companies who specialize in international relations partner with the factories to represent them to English speakers. If you want to work directly with factories, you generally have to communicate in Chinese.
Why is Chinese quality so bad?
Contrary to popular belief, the issue is almost never related to the factory's abilities and instead stems from a lack of technical understanding and cultural awareness from your side. We are happy to provide training and help to make sure you can get the quality you need.
How do I avoid patent fraud in China?
The short answer is that the most important part comes from building the right relationship with your factory. There are other precautions we recommend taking, but we suggest starting by building a solid relationship with your factory. We are happy to help you know how to do that.
Do I really need to visit my factory?
Yes. If you want to be protected, create a quality product, and build a lasting business, we always recommend visiting your factory. Not doing so is much more costly than the cost of a plane ticket and hotel.
Is China really the cheapest place to manufacture?
Not always. It can actually be a lot cheaper to manufacture in the US in certain situations and other countries are also becoming bigger players in the manufacturing industry.
How do I avoid scammers?
We recommend doing your due diligence and visiting your factory to make sure that the company is legitimate. We can also help to audit factories and make sure they are a good fit.
Why is it so hard to work with Chinese manufacturers?
Chinese manufacturers can be wonderful to work with, but it can be very frustrating if you don't know how to connect with them. Most people expect it to be easy because they think so many other people have done it. However, from our experience, the biggest reason for the frustration is due to a lack of language and cultural understanding often paired with a lack of technical expertise.
How does Rover make money?
We charge for our services and also will mark up the product cost slightly in most situations. For more information, please contact us to discuss your specific needs.
How is Rover different from a trading company?
Most trading companies simply represent factories and do not generally have people on staff with technical backgrounds. Rather than representing a factory, we represent you and also have education and industry experience in manufacturing, engineering, and Mandarin Chinese.